Service Specifications

You can choose a support plan tailored to your project budget, cloud technology expertise, business priority, and scale.

**Table 1** Specifications
Support Plan Level	Service Content	Application Scenario
Developer	Basic responses to both non-technical and technical issues	For individual users or small enterprises that need to deploy lab, testing, or non-critical cloud production environments
Business	Fast responses, and architecture guidance based on industry best practices	For medium enterprises that need to deploy various large-scale cloud environments that require quick responses and high service availability
Enterprise On-Ramp	Faster responses, enterprise bill consulting, and enterprise care plan services	For large enterprises that need to deploy various large-scale cloud environments where quick responses and high service availability are critical
Enterprise	The fastest response, TAMs designated to provide scenario-specific architecture guidance, Key Event On-Duty Service (Basic Edition), and proactive services	For large enterprises that need to deploy massive-scale cloud environments where very quick responses and very high service availability are critical