Help Center/ Optical Character Recognition/ Billing/ Arrears
Updated on 2025-04-30 GMT+08:00
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Arrears

If there is not a sufficient account balance to pay for your bill and there is no other payment method configured, your account will go into arrears. This may affect the normal operation of cloud service resources, so please top up your account in a timely manner.

Possible Causes of Arrears

  • The region where you purchased a service package differs from the actual calling region. The account balance is insufficient after you change the billing mode from package to pay-per-use.
  • The free trial region is different from the actual calling region.
  • The purchased service is different from the actual service used.
  • If you do not purchase a new package after your current one expires, the system will automatically switch to pay-per-use billing.
  • You have not purchased a package but have enabled pay-per-use billing.

Arrears Impact

If your account is in arrears, you cannot obtain a token for authentication, resulting in the inability to successfully call the OCR service.

Avoiding and Handling Arrears

If your account is in arrears, top it up promptly. For details, see Topping Up an Account.

If you are no longer using a service, you can disable it to avoid further charges.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email. See Setting Arrears Alerts.